BYOC Premises Edge group settings

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Genesys Cloud's BYOC Premises Edge group settings deliver centralized telephony management with comprehensive configuration, diagnostic, and quality-of-service capabilities designed for enterprise communication environments. The platform enables flexible Edge Group naming, authorization controls through "Managed By" options (Everyone or Provider Only), and customizable phone trunk selection, while supporting both IPv4 and IPv6 address families for internal Edge communication. Core configuration features include language selection for incoming calls (overridable through Architect), Transport DSCP values (00-3F, default 2E) for QoS management of RTP and RTCP packets, and customizable TOS field settings. The Media Method dropdown offers three options—Normal (SDP Offer in initial SIP INVITE), Delayed (waits for SDP Offer response), or Auto (system-selected)—to optimize session description handling during outgoing calls. The Disconnect on Idle RTP switch (default Enabled) automatically terminates calls lacking received RTP packets for extended periods. Advanced call handling capabilities include configurable DTMF Settings with payload types (96-127, default 101) and transmission methods (RTP Events per RFC 2833/4733, In-band Audio, or None), plus Fax Settings with speed selection, error correction mode, and custom header format codes. The platform supports ASR and Keyword Spotting functionality for enhanced call processing. Diagnostic tools encompass Media Capture, Protocol Capture, ASR Recordings, and Keyword Spotting Recordings, all designed for temporary troubleshooting under Genesys Cloud Technical Support guidance. Media Capture generates HPAACAP files with Call Analysis options and calendar/clock controls, while Protocol Capture produces PCAP files containing network diagnostic information. ASR Recordings capture call data at configurable percentages with three diagnostic types (Utterance, Utterance and Dialog, or Utterance, Dialog, and Echo Canceler), and Keyword Spotting Recordings analyze keyword spotting accuracy. All diagnostic features include performance degradation warnings and are restricted for PCI-compliant organizations with PCI DSS enabled. Organizations using Secure IVR should not enable these settings due to sensitive data exposure risks. A Custom configuration option allows Product Support personnel to modify Edge Group settings for advanced troubleshooting, with all diagnostic settings defaulting to Disabled and including "Capture Until" controls for specifying data collection duration.

When you create or edit a BYOC Premises Edge group, you configure several basic settings. Depending on your needs, you may also configure more advanced settings. This reference describes all the settings that you’ll find on the Create/Edit Edge Group page.

Setting	Description
Edge Group Name	Use this box to assign the Edge Group a name that identifies the Edge Group on the various telephony configuration pages in Genesys Cloud. If you have more than one group, use a descriptive name to help you easily identify the group when you select it from within the various telephony configuration pages.
Description	Use this box to add a description of the Edge Group. You can expand the size of this box to provide a detailed description of the Edge Group. To do so, click and drag the sizing handle at the bottom right corner of the box.
Managed By	When you configure an Edge Group, you can specify who to authorize to manage the Edge Group configuration going forward. The default setting is Everyone, which includes telephony admins and the provider. However, you can select the Provider Only option to limit control to just the provider.
Phone Trunks	Use these controls to select the phone trunks that you want to make available to the Edge Group. When you select a phone trunk from the drop-down, it is added to the list. To remove a phone trunk from the list, click the trash can icon. When you add a phone trunk to an Edge group, the default configuration is for all Edges in the group to inherit and have access to the resources available in that phone trunk. The Inherit from Edge Group setting is found on the Network Interfaces tab on the Edge configuration page.
Internal Edge Communication Address Family	You can configure the Edge to use either the IPv4 or IPv6 telephony IP address family for internal communication. When you configure an Edge group, make sure that you select the same address family that the Edges are using.

GeneralClick to expand

Setting	Description
Language	Use the drop-down to select the language that you want any calls coming in on the trunk to use. Keep in mind that this language setting can be overridden by Architect. For more information, see Default languages on the Edge line and in Architect.

Setting

Description

Language

Use the drop-down to select the language that you want any calls coming in on the trunk to use. Keep in mind that this language setting can be overridden by Architect.

For more information, see Default languages on the Edge line and in Architect.

TransportClick to expand

Setting	Description
Transport DSCP Value	Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets. The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111). The default value is 2E (46 101110) EF.

Setting

Description

Transport DSCP Value

Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets.

The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111). The default value is 2E (46 101110) EF.

MediaClick to expand

Setting	Description
DSCP Value	Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets. The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP and RTCP packet. The range of values available is 00 (0,000000) through 3F (63, 111111). The default value is 2E (46 101110) EF.
Media Method	Use this drop-down to choose the method that you want to use to offer an SDP (Session Description Protocol) to the other participant when making an outgoing call. The offer proposes the set of media streams and codecs along with the IP addresses and ports to use. There are three choices for the Media Method: Normal: Use the normal method, which sends an SDP Offer in the initial SIP INVITE request. Delayed: Use the delayed method, which waits for an SDP Offer in a response before sending an SDP Answer. Auto: Allow the system to choose between using the normal or the delayed method.
Disconnect on Idle RTP	Use this switch to configure how to handle a call that appears to be idle due to the fact that the system has not received an RTP for an extended period of time. The default setting is Enabled, which disconnects the call.

Setting

Description

DSCP Value

Use this drop-down to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP and RTCP packets.

Media Method

Use this drop-down to choose the method that you want to use to offer an SDP (Session Description Protocol) to the other participant when making an outgoing call. The offer proposes the set of media streams and codecs along with the IP addresses and ports to use.

There are three choices for the Media Method:

Normal: Use the normal method, which sends an SDP Offer in the initial SIP INVITE request.
Delayed: Use the delayed method, which waits for an SDP Offer in a response before sending an SDP Answer.
Auto: Allow the system to choose between using the normal or the delayed method.

Disconnect on Idle RTP

Use this switch to configure how to handle a call that appears to be idle due to the fact that the system has not received an RTP for an extended period of time. The default setting is Enabled, which disconnects the call.

DTMF Settings

Setting	Description
DTMF Payload	Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. The default value is 101. Valid only when DTMF Method value is set to RTP Events.
DTMF Method	Use the drop-down to select the method by which to transmit dual-tone multifrequency (DTMF) signaling. The default value is RTP Events. There are three choices for the DTMF Method: RTP Events: Enables out-of-band processing of events from the RTP stream (RFC 2833 or 4733). In-band Audio: Enables the processing, detection, and synthesis of events from the audio codec stream. None: Don’t use a DTMF method.

Setting

Description

DTMF Payload

Specify the payload type value to use when the DTMF Method type is RTP Events. Valid range is 96–127. The default value is 101.

Valid only when DTMF Method value is set to RTP Events.

DTMF Method

Use the drop-down to select the method by which to transmit dual-tone multifrequency (DTMF) signaling. The default value is RTP Events.

There are three choices for the DTMF Method:

RTP Events: Enables out-of-band processing of events from the RTP stream (RFC 2833 or 4733).
In-band Audio: Enables the processing, detection, and synthesis of events from the audio codec stream.
None: Don’t use a DTMF method.

Fax

Setting	Description
Fax Speed	Use this drop-down to choose the speed at which to send and receive faxes.
Error Correction Mode	Use this switch to choose whether to enable or disable error correction during the sending and receiving of faxes. The default setting is Enabled.
Header Format	Use this box to enter the codes for specifying the header format.

Setting

Description

Fax Speed

Use this drop-down to choose the speed at which to send and receive faxes.

Error Correction Mode

Use this switch to choose whether to enable or disable error correction during the sending and receiving of faxes.

The default setting is Enabled.

Header Format

Use this box to enter the codes for specifying the header format.

DiagnosticClick to expand

Setting	Description
	If you are a PCI-compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you cannot enable Media Capture or Protocol Capture – the settings will not be available.
Media Capture	Use this switch to enable or disable media capture. The default setting is Disabled. The Media Capture setting is designed to be enabled while you work with Genesys Cloud Technical Support personnel. Enabling it generates an HPAA Packet File Format (HPAACAP) file that contains live packet streams used for diagnostic and troubleshooting purposes. Therefore, only enable the Media Capture setting as directed by Genesys Cloud Technical Support. Warnings: Enabling media capture can degrade performance and affect QoS. Media capture logs all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Media Capture setting.
Call Analysis	Enable call recording analysis during the media capture process.
Capture Until	Use the calendar and clock controls to specify how long to collect data.
Protocol Capture	Use this switch to enable or disable protocol capture. The default setting is Disabled. The Protocol Capture setting is designed to be enabled while you are working with Genesys Cloud Technical Support personnel. Enabling it will generate a PCAP file that contains protocol-specific network information that can be used for diagnostic and troubleshooting purposes. Therefore, you should only enable the Protocol Capture setting as directed by Genesys Cloud Technical Support. Warnings: Enabling protocol capture can degrade performance and affect QoS. Protocol capture logs all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Protocol Capture setting.
Capture Until	Use the calendar and clock controls to specify how long to collect data.

Automatic Speech Recognition (ASR)

Setting	Description
Recordings	Use this switch to enable or disable ASR recordings. The default setting is Disabled. The ASR Recordings setting is designed to be enabled while you work with Genesys Cloud Product Support. Therefore, you should only enable the ASR Recordings setting as directed by Genesys Cloud Product Support. Warnings: Enabling ASR recordings impacts overall call capacity and uses more bandwidth. As such, it can degrade performance and affect QoS. ASR recordings log all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the ASR Recordings setting.
Record Percentage	Use this slider to select the percentage of calls to record.
Type of ASR Diagnostics	Use the drop-down to select the type of ASR diagnostic recordings you want to capture. There are three choices for the recording type: Utterance Recordings: Utterance and Dialog Recordings: Utterance, Dialog, and Echo Canceler Recordings:

Setting

Description

Recordings

Use this switch to enable or disable ASR recordings.

The default setting is Disabled.

The ASR Recordings setting is designed to be enabled while you work with Genesys Cloud Product Support. Therefore, you should only enable the ASR Recordings setting as directed by Genesys Cloud Product Support.

Warnings:

Enabling ASR recordings impacts overall call capacity and uses more bandwidth. As such, it can degrade performance and affect QoS.
ASR recordings log all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the ASR Recordings setting.

Record Percentage

Use this slider to select the percentage of calls to record.

Type of ASR Diagnostics

Use the drop-down to select the type of ASR diagnostic recordings you want to capture.

There are three choices for the recording type:

Utterance Recordings:
Utterance and Dialog Recordings:
Utterance, Dialog, and Echo Canceler Recordings:

Keyword Spotting

Setting	Description
Recordings	Use this switch to enable or disable keyword spotting recording. The default setting is Disabled. When enabled, the Keyword Spotting Recordings setting allows diagnostic recordings for keyword spotting. These diagnostic recordings help determine accuracy in keyword spotting. This setting is designed to be enabled while you are working with Genesys Cloud Product Support personnel. Therefore, you should only enable the Keyword Spotting setting as directed by Genesys Cloud Product Support. Warnings: Enabling keyword spotting recordings impacts overall call capacity and uses more bandwidth. As such, it can degrade performance and affect QoS. Keyword spotting recordings log all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Keyword Spotting setting.
Record Percentage	Use this slider to select the percentage of calls to record.

Setting

Description

Recordings

Use this switch to enable or disable keyword spotting recording.

The default setting is Disabled.

When enabled, the Keyword Spotting Recordings setting allows diagnostic recordings for keyword spotting. These diagnostic recordings help determine accuracy in keyword spotting.

This setting is designed to be enabled while you are working with Genesys Cloud Product Support personnel. Therefore, you should only enable the Keyword Spotting setting as directed by Genesys Cloud Product Support.

Warnings:

Enabling keyword spotting recordings impacts overall call capacity and uses more bandwidth. As such, it can degrade performance and affect QoS.
Keyword spotting recordings log all data entered into the system, including data entered by Secure IVR flows. This could include sensitive data that should not be exposed or captured. As such, if your organization is using Secure IVR, you should not enable the Keyword Spotting setting.

Record Percentage

Use this slider to select the percentage of calls to record.

CustomClick to expand

The Custom option is designed to allow Genesys Cloud Product Support personnel to alter a Edge Group configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by Genesys Cloud Product Support.

Setting	Description
Property Name	The name to assign to the custom property.
Data Type	The data type for the custom property.
Value	The value to assign to the custom property.

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BYOC Premises Edge group settings

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