Skip to main content

Faster search, fewer clicks, more accessible. A new navigation experience is here!

English
Hindi
العربية
简体中文
繁體中文
Dansk
Čeština
Nederlands
Suomi
עִברִית
Français
Français (Canada)
Deutsch
Italiano
日本語
한국어
Norsk
Polski
Português
Português brasileiro
Русский
Español
Svenska
ภาษาไทย
Türkçe
українська

Home
Loading

Loading...

Loading...

Copyright © 2026 Genesys. All rights reserved.

Terms of use Privacy policy Email subscription Genesys Cloud accessibility statement

Home
FAQs
What is required to enable AI Scoring?

What is required to enable AI Scoring?

To use Virtual Supervisor AI Scoring, your organization must have Speech and Text Analytics, Quality Management, and AI Experience Tokens enabled.

The following license scenarios are supported:

CX4
CX3
CX2 + WEM Add On
CX1 + WEM Add On

[NEXT] Was this article helpful?

Get user feedback about articles.

Was this article helpful?*

Yes

No

HTML Block

If you still have questions you can ask the community for help.

Reason for feedback

Reason for feedback

My role is

Email

Feedback

I have read and understand the Genesys Cloud privacy policy.

Categories

Agent Copilot AI Summary AI Translate Speech and text analytics Virtual Supervisor and Copilot

What is required to enable AI Scoring? - Genesys Cloud Resource Center