How do I change my location setting in Collaborate for iOS?

If you previously declined to allow Collaborate for iOS access to your location information, you can want to add your location. Or you can check your location setting. To check or change your location setting, tap Settings > Privacy > Location Services > Collaborate.

How do I share my current location with Collaborate for iOS?

When you install Genesys Cloud for iOS on your mobile device, the installation process prompts you to allow the app to collect your location information. Once you allow your device to share your location, your current location is available in Genesys Cloud.

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your mobile app’s most recent location. In other words, your mobile phone’s location is primary when you use multiple Collaborate clients:

• If you are logged into multiple Collaborate clients, for example, the web browser app on your work computer, the desktop app on your home computer, and the mobile app on your mobile phone, Genesys Cloud reports the most recent location update from your mobile app.
• If you are not logged into the Collaborate for iOS or Android, or if the location on the mobile phone timed out after the one hour timeout period, Genesys Cloud reports the most recent location update from the last computer that you used.

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, select the region where your organization was created; for example, Americas (US East). If you are already logged in, then log out and log back in with the selected region.

Whether you are in the office, at home, or traveling, your access to Genesys Cloud routes to the URL that corresponds to the location of the Amazon data center for your region. 

If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these workarounds.

• First time log in: Access the Genesys Cloud login URL for each region. Login is successful only with the URL that corresponds to your organization’s region.
• Currently logged in: (web app only) The web app URL corresponds to your organization’s region.

For more information about regions, see AWS regions for Genesys Cloud.