AI-generated summary
Genesys Cloud enables users to view detailed information about agents associated with a planning group through the Workforce Management Configuration interface. Users can access this functionality by navigating to Menu > Workforce Management > Workforce Management Configuration > Planning Groups, selecting the appropriate business unit from the upper right corner, choosing an existing planning group, and clicking the Agents tab to display a list of associated agents. The view provides information about agent queues, languages, and skill sets. This feature supports workforce management operations by allowing administrators to review agent assignments and capabilities within specific planning groups.