Scenario: Segment visitors who wait 6 seconds

AI-generated summary

Genesys Cloud enables the creation of visitor segments based on page wait time through a JavaScript-based event tracking implementation. The process involves developing a timeOnPage6Secs event tag using JavaScript that records when a timer fires after 6 seconds of visitor inactivity on a page. The event tag is deployed via a preferred tag manager such as Adobe Launch or Google Tag Manager. For Predictive Engagement tracking snippet deployments, the ac('record', 'timeOnPage6Secs') function is used, while Genesys Cloud CX customers using the Messenger snippet employ the Journey.record method with the eventName parameter. After deployment, a TimeOnPage6Secs segment is created in the Segments section by selecting "Visitor journey" as the activity type, setting the Attribute to "Event name," the Operator to "equals," and entering the event tag name as the Value. The solution is validated using the Live Now feature by visiting the tracked page, waiting 6 idle seconds, and confirming that new visitors are added to the segment. The JavaScript code executes each time a visitor accesses a page matching the defined run condition, whether specified by URL or HTML element presence.

Scenario

You want to create a segment of visitors who wait 6 seconds on a page.

Summary of steps

Use JavaScript to create a create a timeOnPage6Secs event tag to record when a timer fires.
Deploy the event tag with your preferred tag manager.
Create a TimeonPage6Secs segment that uses the event tag.
Test your solution in Live Now.

Video: Create a segment of visitors who wait 6 seconds

This video only applies to customers using the . If you are a Genesys Cloud CX customer using , you must use the .

Create a timeOnPage6Secs event tag

In your preferred code editor, develop and validate a timeOnPage6Secs event tag. For more information, see Adobe Launch instructions.

Predictive Engagement tracking snippet

If you deployed the Predictive Engagement tracking snippet, use the following example to create a timeOnPage6Secs event tag.

<script>  ac('record', 'timeOnPage6Secs');</script>

In the example:

ac('record') is the function name
timeOnPage6Secs is your event tag

For more information about the available Journey JavaScript methods you can use to create event tags, see the Journey JavaScript SDK.

Messenger snippet

If you are a Genesys Cloud CX customer and you deployed the Messenger snippet, use the following example to create a timeOnPage6Secs event tag.

<script>  Genesys("command", "Journey.record", { eventName: "timeOnPage6Secs"});</script>

In the example:

Journey.record is the function name
timeOnPage6Secs is your event tag

Deploy the event tag

Deploy your event tag using your preferred tag manager:

Adobe Launch
Google Tag Manager (Predictive Engagement tracking snippet deployments only)

Important

The JavaScript code that you define for an event tag runs every time a visitor is on a page that matches the run condition defined for the tag (either the specific page URL or the presence of an HTML element).

Create a TimeonPage6Secs segment

In Segments, under Visitor journey, click Add first activity.
In the Attribute box, select Event name.
In the Operator box, select equals.
In the Value box, type the name for your tag as you defined it in your ac('record') or Journey.record call.
Important
You must create a visitor journey attribute of the Event name type. Do not use the Custom attribute type.

Test your solution in Live Now

Open Live Now.
Open your website.
Start a visit and go to the page that you are tracking.
Do nothing for 6 seconds.
Refresh Live Now and verify that a new visitor was added to the TimeOnPage6Secs segment.A

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Create a timeOnPage6Secs event tag

In your preferred code editor, develop and validate a timeOnPage6Secs event tag. For more information, see Adobe Launch instructions.

Predictive Engagement tracking snippet

If you deployed the Predictive Engagement tracking snippet, use the following example to create a timeOnPage6Secs event tag.

<script>  ac('record', 'timeOnPage6Secs');</script>

In the example:

ac('record') is the function name
timeOnPage6Secs is your event tag

For more information about the available Journey JavaScript methods you can use to create event tags, see the Journey JavaScript SDK.

Messenger snippet

If you are a Genesys Cloud CX customer and you deployed the Messenger snippet, use the following example to create a timeOnPage6Secs event tag.

<script>  Genesys("command", "Journey.record", { eventName: "timeOnPage6Secs"});</script>

In the example:

Journey.record is the function name
timeOnPage6Secs is your event tag

Deploy the event tag

Deploy your event tag using your preferred tag manager:

Adobe Launch
Google Tag Manager (Predictive Engagement tracking snippet deployments only)

Important

Create a TimeonPage6Secs segment

In Segments, under Visitor journey, click Add first activity.
In the Attribute box, select Event name.
In the Operator box, select equals.
In the Value box, type the name for your tag as you defined it in your ac('record') or Journey.record call.
Important
You must create a visitor journey attribute of the Event name type. Do not use the Custom attribute type.

Scenario: Segment visitors who wait 6 seconds

Scenario

Summary of steps

Video: Create a segment of visitors who wait 6 seconds

Create a timeOnPage6Secs event tag

Predictive Engagement tracking snippet

Messenger snippet

Deploy the event tag

Create a TimeonPage6Secs segment

Test your solution in Live Now

[NEXT] Was this article helpful?

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Scenario: Segment visitors who wait 6 seconds

Scenario

Summary of steps

Video: Create a segment of visitors who wait 6 seconds

Create a timeOnPage6Secs event tag

Predictive Engagement tracking snippet

Messenger snippet

Deploy the event tag

Create a TimeonPage6Secs segment

Test your solution in Live Now

[NEXT] Was this article helpful?