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, , , and are Genesys Cloud subscription packages. features helps you solve customer problems faster. Choose for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using . Choose to experience the full capability of Genesys Cloud platform. The includes Agent Copilot, Journey Management, and AI tokens for you to experience Genesys Cloud AI capabilities. It also provides the maximum fair use allocation for IVR/routing, data storage, API usage, voice transcription (Extended and Native), and BYO SMS.
This package specifically for voice contact centers includes the following capabilities:
| This subscription, designed for omnichannel contact centers with quality assurance and compliance built in, includes and the following additional capabilities:
| This subscription, built for omnichannel contact centers with full WEM capabilities, includes , , and the following additional capabilities:
| This subscription, designed for omnichannel contact centers that want more AI experience, includes , , , and the following additional capabilities:
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