Genesys Cloud Voice support

AI-generated summary

Genesys Cloud Voice support operates through specialized regional teams designed to efficiently manage telecommunications operations and number porting across multiple geographic regions. The service is organized into dedicated teams for North America (covering NANP countries including the US and Canada), EMEA, FedRAMP (AWS FedRAMP region), LATAM, and APAC regions, each handling region-specific functions such as number porting requests, CNAM/LIDB requests, Kari's Law requests, number purchases, and general telecom operations. The North America porting team processes port request submissions and resolves porting issues for NANP countries via genesyscloudvoice-lnp-na@genesys.com, while the EMEA porting team manages European ports at genesyscloudvoice-lnp-emea@genesys.com. The APAC-focused team handles porting requests, number purchases, and general telecom inquiries through genesyscloudvoice-apac@genesys.com, and the GCV operations team manages general telecom operations not specific to number management from any region at genesyscloudvoice@genesys.com. For general service issues, messaging support (SMS/MMS), or Genesys Cloud application problems, customers should contact Genesys Cloud Product Support rather than the specialized GCV teams. The platform supports comprehensive telecommunications features including DID number purchases, toll-free number acquisition, number porting for US and Canada, toll-free number porting, DID number porting, short codes, Enhanced 911 (E911) functionality with Kari's Law compliance, and various dialing formats. Users are instructed to contact only the appropriate regional team for their specific request to ensure efficient resolution and can access additional resources through community support and documentation on related topics.

When you need assistance with Genesys Cloud Voice (GCV) telecom operations or number porting, contact the appropriate GCV team to quickly take care of your concerns.

If you are experiencing general service issues with Genesys Cloud Voice or the Genesys Cloud application, or need assistance with messaging (SMS/MMS), contact Genesys Cloud Product Support. For more information, see Genesys Cloud Product Support.

Note: Only contact the appropriate GCV team for your request based on the team descriptions. Do not send requests to multiple teams.

GCV North America porting team

The GCV North America porting team takes care of porting operations specific to numbers in North America Number Plan (NANP) countries, including the US and Canada. This team helps with email port request submission, porting questions, and other issues with ports.

Send email to genesyscloudvoice-lnp-na@genesys.com

GCV EMEA porting team

The GCV EMEA porting team takes care of porting operations specific to numbers in EMEA countries. This team helps with email port request submission, porting questions, and other issues with ports.

Send email to genesyscloudvoice-lnp-emea@genesys.com

GCV North America operations team

The GCV North America operations team takes care of telecom operations specific to numbers in North America Number Plan (NANP) countries, including the US and Canada. This team helps with CNAM/LIDB requests, Kari’s Law requests, number purchase requests, and general telecom requests.

Send email to genesyscloudvoice-na@genesys.com

GCV FedRAMP operations team

The GCV FedRAMP operations team takes care of telecom operations specific to numbers in the AWS FedRAMP region. This team helps with porting requests, number purchase requests, and general telecom requests.

Send email to gcv-fedramp@genesys.com.

GCV EMEA operations team

The GCV EMEA operations team takes care of telecom operations specific to numbers in EMEA countries. This team helps with CNAM/LIDB requests, number purchase requests, and general telecom requests.

Send email to genesyscloudvoice-emea@genesys.com

GCV LATAM operations team

The GCV LATAM operations team takes care of telecom operations specific to numbers in LATAM countries. This team helps with porting requests, number purchase requests, and general telecom requests.

Send email to genesyscloudvoice-latam@genesys.com

GCV APAC operations team

The GCV APAC operations team takes care of telecom operations specific to numbers in APAC countries. This team helps with porting requests, number purchase requests, and general telecom requests.

Send email to genesyscloudvoice-apac@genesys.com

GCV operations team

The GCV operations team takes care of general telecom operations not specific to numbers from any region.

Send email to genesyscloudvoice@genesys.com

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