AI-generated summary
Genesys Cloud provides comprehensive text formatting capabilities for customer survey forms through markdown syntax support, enabling users to format headers, footers, and body content with inline options such as italic, bold, strikethrough, highlighting, and hyperlinks. The platform supports paragraph-level formatting including multiple heading levels, block quotes, bulleted and numbered lists with nested list capabilities using four-space indentation, and custom spacing controls. Image insertion is supported with customizable alt text, links, and title attributes. Special characters can be escaped using backslash notation to prevent unintended markdown interpretation. Access to these formatting features requires appropriate licensing, including Genesys Cloud CX 1-4, WEM Add-ons, or EX licenses, along with specific Survey Form permissions covering Add, Delete, Disable, Edit, and View rights. Voice survey flow forms do not support standard markup language formatting. Documentation standards for Genesys Cloud follow markdown conventions with specific notation requirements including hash symbols for heading hierarchy, asterisks or hyphens for unordered lists, and numbered sequences for ordered lists. The platform includes a feedback mechanism allowing users to report documentation issues such as inaccurate content, outdated information, or clarity concerns, with user role identification for contextual feedback collection to support continuous documentation improvement.