Genesys Cloud's Find Emergency Group action enables dynamic emergency response routing in call flows during critical events such as fires, natural disasters, and power outages. The feature requires Telephony > Plugin > All permissions and performs case-insensitive searches for emergency groups by name at IVR runtime, supporting emergency group names between 1- with a dynamic lookup limit of 25 unique types and a total lookup limit of 100 per flow. The action comprises three configurable elements: a customizable Name label, an Emergency Group Name input field that accepts group names or expressions, and an Emergency Group Result variable for storing the found group value. When a group is located, the Found path executes and populates the Result variable, enabling subsequent actions such as transfers to ACD queues or automatic replies. Conversely, the Not Found path executes when no match is found or when the supplied value is NOT_SET, leaving the Result variable unpopulated—an important technical limitation to consider during implementation. Common applications include transferring calls to ACD queues, implementing automatic replies, routing from main menus, and modifying call routing behavior during emergencies. This approach eliminates the need for multiple Evaluate Schedule Group or Evaluate Schedule actions with separate schedules or schedule groups. Multiple lookups of the same object count as a single lookup toward the total limit. Genesys Cloud supports automatic reply functionality and action transfers to the main menu within flow configurations, with related resources available including guidance on Architect functionality, routing configuration, emergency handling procedures, flow dependency searching, task and state editor actions, and web survey invite flow management. Users can access community support for additional assistance and provide feedback through documentation mechanisms to report issues such as inaccurate information, outdated content, or unclear presentation