Genesys Cloud enables organizations to configure emergency services for specific locations by establishing a default Automatic Number Identification (ANI) for emergency calls originating from that site. During location setup, administrators access the Location Details tab and select the option to configure the location for site emergency services and availability. The configuration requires specifying an emergency phone number and selecting one of two ANI usage modes: using the number only when no phone or user number is available, or always using it regardless of other identifying information. When using Genesys Cloud Voice, the designated emergency number must be managed by Genesys Cloud Voice and marked as emergency capable; failure to meet these requirements prevents assignment of Genesys Cloud Voice trunks to sites using that location. This configuration is essential for call center deployments and applies to each telephony site within an organization, though multiple sites may reference the same location. The emergency services setup integrates with the broader location configuration workflow, which includes creating locations, adding floors and floor plans, and configuring HTTP Enabled Location Delivery (HELD) for E911 services.