Genesys Cloud enables administrators to create work teams of agents to streamline performance monitoring and reporting. Work teams allow configuration of reports and display of agent performance statistics within the system. To create a work team, administrators must navigate to Menu > User Management > Work Teams and select New Team, then enter the team name, description, and assign it to a division. The system enforces a limit of 200 work teams per organization. Team members must belong to the same division, and the Create Work team permission is division-aware, restricting team creation to divisions where the administrator has appropriate permissions. After configuration, administrators can add or remove team members, edit team details, and manage work plan assignments through related administrative functions.