Genesys Cloud Resource Center provides functionality to add and remove locations from user profiles within an organization. Users with General Location Administration and Directory User permissions can manage location membership through the User Management menu. The process involves navigating to Menu > User Management > Locations, selecting the desired location, and clicking More followed by Change Membership. Organization members can be located using the Search function, which supports filtering by name, group, role, manager, or location. Administrators can add locations to individual profiles by enabling checkboxes beside user names, remove locations by clearing checkboxes, and bulk manage selections using the header row checkbox or Show Selected filter. Changes are applied by clicking Save. The feature integrates with related Genesys Cloud capabilities including Directory administration, location creation, and user profile editing, with distinctions available between locations, geolocations, and sites.
The following permissions:
General > Location Administration
All permissions under Directory > User
Add and remove locations from the profiles of organization members.
Click Menu > User Management > Locations.
Click Admin.
Under Directory, click Locations.
To the right of the location that you’d like to add to or remove from profiles, click More and then Change Membership.
To find people in your organization, use Search .
To search by name, type the first few letters of the person's name in the Search box.
To search by group, role, manager, or location, click Search and make your selection. Then complete the Search box.
To add a person's name, select the check box.
To remove a person's name, clear the check box.
To select or deselect all the people, use the check box in the header row.
To see only people that you have selected, click Show Selected.
To add the location to a person’s profile, enable the checkbox beside their name.
To remove the location from a person’s profile, clear the check box beside their name.
Click Save.
[NEXT] Was this article helpful?
Get user feedback about articles.
Add locations to user profiles - Genesys Cloud Resource Center