Genesys Cloud EX is an employee experience platform that enables organizations to transform employee engagement and improve efficiency and effectiveness through a comprehensive suite of workforce management tools. The platform provides capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording, quality management, web surveys, and speech and text analytics to manage the complete employee development journey. As a separate base license from Genesys Cloud CX, Genesys Cloud EX does not include voice, email, or digital interaction handling capabilities but allows users to access all Workforce Engagement Management (WEM) capabilities for voice interactions handled on external platforms and leverage workforce management, gamification, performance and engagement, development and feedback modules, and coaching capabilities for email interactions on external platforms. The platform includes features for agent workspace configuration, messaging options, external platform data synchronization, and integration capabilities to enhance organizational workforce engagement.