Contact center

Set Wrapup Code action enhancement in Architect

Administrators and contact center managers can now use Architect’s Set Wrapup Code action in chat, message, and email flows. Previously, this action was only available in inbound and outbound call flows. For more information, see Set Wrapup Code action.

Integrations

Genesys Cloud Embeddable Framework for private deployment

Genesys Cloud Embeddable Framework now enables companies to develop and deploy their own integrations to their Genesys Cloud organization for private use. Genesys Cloud Embeddable Framework uses the common framework shared with other Genesys Cloud embedded clients. The framework manages the interaction life cycle, making API calls for the most common agent functions. For more information, see About Genesys Cloud Embeddable Framework.