Wait action

AI-generated summary

Genesys Cloud's Wait action enables pausing email, survey, and message processes for specified durations or until designated times. The action supports composite duration values combining days, hours, minutes, and seconds. System enforces maximum wait times of 72 hours for inbound email, message, chat, workflow, and in-queue flows, while survey invite flows disconnect after one hour. Users can configure the Wait action by setting a distinctive name and specifying duration either through literal mode using +/- buttons or through expressions. The "Trim Lengthy Duration" feature allows trimming specified duration values below maximum execution time limits, preventing error paths when the Boolean value is true. Duration values can be entered manually or created using the Edit Expression Editor.

Use this action to pause the email, survey, or message process for a duration or until a time that you specify. Durations have a composite value of days, hours, minutes, and seconds. The length of the duration is the total of days, hours, minutes, and seconds values. You can use a duration value to determine how long part of a process waits before it proceeds.

Note: For inbound email, inbound message, inbound chat, workflow, in-queue email, and in-queue message flows, this action disconnects after 72 hours and then enters error handling. For survey invite flows, the action disconnects after one hour.

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
Duration	To set the values in literal mode, under Duration use the + or – buttons to set the appropriate value, or type it inline. To set the value using an expression, under Duration click the Expression button and do one of the following: Add the expression inline. To open the Edit Expression Editor and create your expression, click the Edit Expression button.
Trim Lengthy Duration	Trim the specified duration value to be less than the maximum execution time allowed for the flow. This allows the flow to continue rather than taking the error path. If the runtime Boolean value evaluates to true, the duration is trimmed. If the runtime value evaluates to any other value, false, or a NOT_SET Boolean, the duration is not modified.

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Wait action

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