View recalls scheduled by attempt controls

AI-generated summary

Genesys Cloud enables scheduling callbacks through attempt control rules. Key capabilities include viewing scheduled callbacks from campaign diagnostics, the campaigns dashboard, and the scheduled callbacks view. Scheduled callbacks keep campaigns from completing but not from turning off. The current number of scheduled interactions is shown in campaign diagnostics. The campaigns dashboard lists all scheduled interactions. The scheduled callbacks view shows callbacks scheduled by power campaign rules.

A callback is scheduled when a recall attempt control is reached. From several vantage points in the system, you can view callbacks that were scheduled by attempt controls.

Notes:

Recalls are only available in automatic dialing modes.
There is currently no way to distinguish callbacks that were scheduled by agents from callbacks that were scheduled by recall attempts.
Scheduled callbacks will keep a campaign from completing, but not from turning off.

From the Campaign Diagnostics

The current number of Scheduled Interactions is shown on the campaign diagnostics for a running campaign.

From the Campaigns Dashboard

Clicking the Scheduled Interactions link opens the Campaigns Dashboard to its Scheduled Interactions tab. That view lists all scheduled interactions for the campaign.

Note: To terminate a scheduled interaction, Under Actions, click x.

From the Scheduled Callbacks view

A callback scheduled by a rule of a running power campaign is shown on the Scheduled Callbacks view.

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View recalls scheduled by attempt controls

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