Scripts page

AI-generated summary

Genesys Cloud's Scripts page provides comprehensive script management capabilities including creation, import, export, and deletion functions. Accessible via Menu > Digital and Telephony > Interaction Assets > Scripts, the page features division-based filtering that allows users to view scripts by specific divisions or across all divisions. Users can sort scripts by name, last modified date/time, and last published date/time through clickable column headers. The Division column displays each script's assigned division, and the Division Filter enables filtering to show scripts from selected divisions or all divisions. The page supports full script lifecycle management and organizational control through division-level access and sorting functionality.

Use the Scripts page for managing scripts. Create, import, export, and delete scripts on this page. The Division Filter lets you manage your scripts by divisions.

To open the Scripts page, follow these steps:

Click Menu > Digital and Telephony > Interaction Assets > Scripts. The scripts page appears.

Click Division Filter and select a division to display scripts that belong to that Division. Click to clear the filter and display scripts for All Divisions.

Click the Script Name column to sort scripts by name.

Click the Last Modified column to sort scripts by the date and time last modified.

Click the Last Published column to sort scripts by the date and time last published.

The Division column displays the name of the division that the script belongs to.

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Scripts page

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