Remote site settings for Genesys Cloud for Salesforce

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Genesys Cloud provides voice transcripts and call center capabilities through integration with Salesforce. It enables call routing, IVR flows, analytics, and omnichannel engagement via APIs and UI across worldwide regions like US East, EU, Asia Pacific, and Middle East. The platform integrates with Salesforce for screen pops, click-to-call, and real-time visibility. Genesys Cloud now offers new remote site settings URLs along with current ones to simplify firewall requirements across AWS regions until the new feature release. The managed package update enables these new remote site settings. Each region has specific URLs for API downloads and login credentials like PureCloudLogin, GenesysCloudLoginUSGov, and PureCloudAU.

Note: This article applies to Genesys Cloud for Salesforce.

Important: New remote site settings for simplified customer firewall requirements.

If you retrieve your voice transcripts using the Apex SDK, update the Genesys Cloud for Salesforce managed package to the latest version. The package update includes the new remote site settings and automatically enables or creates the new remote site settings in your organization. If you did not update the managed package or manually add the new remote site settings, then your current code for retrieving the voice transcript eventually will not work when this feature is released. Upgrade to the latest version of the managed package or manually configure the new remote site settings in your organization.

When you install the Genesys Cloud for Salesforce managed package, accept the default values for remote site settings. Post-installation, you can remove the remote site settings that are not required for your region. The following table shows the remote site settings that are required for different functionalities in different AWS regions.

Voice transcript using Apex SDK
Call center settings

Current remote site settingsClick to expand

AWS region	AWS region name	Voice transcript SDK
US East (N. Virginia)	us-east-1	AWS_S3_Use1 AWS_S3_Use1_standard
US East 2 (Ohio)	us-east-2	AWS_S3_FEDRAMP AWS_S3_FEDRAMP_standard
US West (Oregon)	us-west-2	AWS_S3_Usw2 AWS_S3_Usw2_standard
Canada (Canada Central)	ca-central-1	AWS_S3_Cac1 AWS_S3_Cac1_standard
South America (Sao Paulo)	sa-east-1	AWS_S3_Sae1 AWS_S3_Sae1_standard
EU (Frankfurt)	eu-central-1	AWS_S3_Euc1 AWS_S3_Euc1_standard
EU (Ireland)	eu-west-1	AWS_S3_Euw1 AWS_S3_Euw1_standard
EU (London)	eu-west-2	AWS_S3_Euw2 AWS_S3_Euw2_standard
EU (Zurich)	eu-central -2	AWS_S3_Euc1 AWS_S3_Euc2_standard
Asia Pacific (Mumbai)	ap-south-1	AWS_S3_Aps1 AWS_S3_Aps1_standard
Asia Pacific (Seoul)	ap-northeast-2	AWS_S3_Apne2 AWS_S3_Apne2_standard
Asia Pacific (Sydney)	ap-southeast-2	AWS_S3_Apse2 AWS_S3_Apse2_standard
Asia Pacific (Osaka)	ap-northeast-3	AWS_S3_Apne3 AWS_S3_Apne3_standard
Asia Pacific (Tokyo)	ap-northeast-1	AWS_S3_Apne1 AWS_S3_Apne1_standard
Middle East (UAE)	me-central-1	AWS_S3_Mec1 AWS_S3_Mec1_standard

New remote site settingsClick to expand

Note: The new remote site settings will eventually replace the existing remote site settings. This change will be implemented in a future feature release. Update the managed package to the latest version to automatically enable or create the new remote site settings in your organization. Also, when you update to the latest managed package ensure that you add both the current and the new remote site settings URLs until this new feature is released.

AWS region	AWS region name	URL
US East (N. Virginia)	us-east-1	https://api-downloads.mypurecloud.com
US East 2 (Ohio)	us-east-2	https://api-downloads.use2.us-gov-pure.cloud
US West (Oregon)	us-west-2	https://api-downloads.usw2.pure.cloud
Canada (Canada Central)	ca-central-1	https://api-downloads.cac1.pure.cloud
South America (Sao Paulo)	sa-east-1	https://api-downloads.sae1.pure.cloud
EU (Frankfurt)	eu-central-1	https://api-downloads.mypurecloud.de
EU (Ireland)	eu-west-1	https://api-downloads.mypurecloud.ie
EU (London)	eu-west-2	https://api-downloads.euw2.pure.cloud
EU (Zurich)	eu-central -2	https://api-downloads.euc2.pure.cloud
Asia Pacific (Mumbai)	ap-south-1	https://api-downloads.aps1.pure.cloud
Asia Pacific (Seoul)	ap-northeast-2	https://api-downloads.apne2.pure.cloud
Asia Pacific (Sydney)	ap-southeast-2	https://api-downloads.mypurecloud.com.au
Asia Pacific (Osaka)	ap-northeast-3	https://api-downloads.apne3.pure.cloud
Asia Pacific (Tokyo)	ap-northeast-1	https://api-downloads.mypurecloud.jp
Middle East (UAE)	me-central-1	https://api-downloads.mec1.pure.cloud

Genesys Cloud region	Region name	Call center settings
US East (N. Virginia)	us-east-1	PureCloudLogin PureCloud
US East 2 (Ohio)	us-east-2	GenesysCloudLoginUSGov GenesysCloudUSGov
US West (Oregon)	us-west-2	PureCloudLoginUSW2 PureCloudUSW2
Canada (Canada Central)	ca-central-1	PureCloudLoginCAC1 PureCloudCAC1
South America (Sao Paulo)	sa-east-1	PureCloudLoginSAE1 PureCloudSAE1
EU (Frankfurt)	eu-central-1	PureCloudLoginDE PureCloudDE
EU (Ireland)	eu-west-1	PureCloudIE PureCloudLoginIE
EU (London)	eu-west-2	PureCloudLoginEUW2 PureCloudEUW2
EU (Zurich)	eu-central-2	PureCloudLoginEUC2 PureCloudEUC2
Asia Pacific (Mumbai)	ap-south-1	PureCloudLoginAPS1 PureCloudAPS1
Asia Pacific (Seoul)	ap-northeast-2	PureCloudLoginAPNE2 PureCloudAPNE2
Asia Pacific (Sydney)	ap-southeast-2	PureCloudLoginAU PureCloudAU
Asia Pacific (Osaka)	ap-northeast-3	PureCloudLoginAPNE3 PureCloudAPNE3
Asia Pacific (Tokyo)	ap-northeast-1	PureCloudLoginJP PureCloudJP
Middle East (UAE)	me-central-1	PureCloudLoginMEC1 PureCloudMEC1

For more information about the integration, see About Genesys Cloud for Salesforce.

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Remote site settings for Genesys Cloud for Salesforce

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