Genesys Cloud enables agents to park and resume message interactions in embedded clients like Salesforce and Genesys Cloud Embeddable Framework. To park an active message interaction, agents click the Park button in call controls and select a resume duration, which moves the interaction from the active list to the Parked Conversation list. Message interactions can be parked for up to seven days by default, with administrators able to adjust the timeframe between one and 28 days. To resume a parked interaction, agents navigate to the Genesys Cloud Parked Conversations page and click "Resume Work from" for the desired message, which returns it to the active interaction roster. If a customer sends an additional message to a parked interaction, the system automatically removes it from the Parked Conversations list and returns it to the active interaction roster. Prerequisites include the Conversation > Messaging > Parking permission and the ParkedConversation Lightning component added to the Lightning app in Salesforce or the Park Conversation widget in Genesys Cloud Embeddable Framework.