Genesys Cloud mobile messaging enables a visitor to enter your app, converse with an agent, and return later to pick up the conversation. Genesys Cloud retains the conversation history, which is retrieved for users at the beginning of a conversation. This functionality enables users to navigate through past messages within the ongoing conversation.

Mobile Messenger Software Development Kit (SDK) is a Plug and Play solution for native applications that allows users to integrate a customized mobile messenger solution into the mobile application and ensures a seamless experience for mobile customers. You can configure Mobile Messenger deployments through the Admin Console like Web Messenger Configuration.

For more technical information, see the Mobile Messaging on Developer Center.

The Mobile Messenger SDK includes the following features:

• Real-time and asynchronous chat messaging experience.
• Low-code deployment.
• Centralized no-code provisioning from the Genesys Cloud Admin UI.
• UI localization across 30+ languages.
• Centralized UI color selection to align with the brand’s guidelines.
• Simplified bot interactions with quick replies.
• File attachment handling with in-app media preview.
• Update offline users with Push Notifications. For more information, see Configure mobile Push Notifications.
• Optional user tracking to enrich the customer journey context.

Converse with an agent or bot and share files through Mobile Messenger

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