This article defines the support scope for customers who use the Google Cloud Dialogflow CX integration and describes Google Cloud Platform (GCP) service usage and billing responsibilities.

Because Genesys does not bill or manage other GCP services, customers must independently handle all non-Google Cloud Dialogflow CX configurations. This process ensures proper access controls, data handling, and billing transparency for services beyond Google Cloud Dialogflow CX.

What is within Genesys scope?

• Genesys provides a GCP billing account exclusive to Google Cloud Dialogflow CX usage.
• Genesys bills all Dialogflow CX API consumption to the GCP billing account.
• Billing includes Google Cloud Dialogflow CX agent usage only.

What is outside Genesys scope?

• Any other GCP service usage such as BigQuery, Cloud storage, Pub/Sub, or similar, is not covered under Genesys billing or support scope.
• Customers must use their own GCP environment to configure and manage these additional Google services.
• These services are billed via the customer’s own GCP billing account.
• Genesys does not provide configuration or management support for these external services.

Example: BigQuery integration

If you plan to export Google Cloud Dialogflow CX interaction logs to BigQuery, perform the following steps:

1. Set up BigQuery in your own GCP account.
2. Configure log in and access settings. For more information, see Interaction logging export to BigQuery.
3. Genesys does not manage or provide billing for this service.

Need help?

For assistance with non-Google Cloud Dialogflow GCP services, contact your GCP administrator or Google Cloud Support.