Genesys Cloud Copilot recognition manager AI agent is an upcoming feature that enables supervisors, administrators, and employees to manage agent recognitions through conversational interactions, eliminating the need to navigate multiple UI screens. The assistant collects required inputs including recipient, badge or category, message, and optional tags or related interactions, while validating entries during conversations and resolving ambiguous recipient identifiers such as multiple agents sharing the same name. Key capabilities include sending recognitions to agents with customizable badge types (Thank You, Congratulations, High Performance, and Company Values), retrieving recognitions previously sent by the active user for coaching preparation and achievement highlighting, and retrieving recognitions received by the active user for performance discussion reference. The assistant confirms recognition details such as recipient, recognition type, and message before submission and reports errors constructively when requests cannot be completed due to missing permissions or invalid agent identifiers. The feature operates within defined scope limitations, displaying only recognitions associated with the active user—meaning users can retrieve recognitions they personally sent or received, but not recognitions sent by other supervisors or administrators. This scope ensures data privacy while maintaining functionality for individual performance tracking and coaching purposes. The system includes three primary tools: Send recognition for creating employee recognitions with customizable titles and notes, Get sent recognitions for viewing recognitions sent by the user with filtering options by recipient and date, and Get received recognitions for viewing recognitions received with date range filtering. The platform supports natural language prompts for recognition-related tasks and integrates with broader Genesys Cloud Copilot functionality for AI-assisted workplace interactions. Sample use cases include sending recognition to specific agents with designated badges and notes, retrieving ranked lists of recognized employees over specified periods with badge type details, and summarizing received recognitions by month. The documentation supports multiple user roles including agents, administrators, developers, partners, supervisors, and support staff.