Format text in an email message

AI-generated summary

Genesys Cloud's text formatting toolbar in email interactions allows agents to format text in outgoing messages. Agents can use buttons to apply formatting like fonts, sizes, bold, italic, underline, strikethrough, text and background colors, alignment, bulleted lists, numbered lists, indents, inserting images, and clearing formatting. Genesys Cloud supports simple HTML formatting in pasted text and common formats like headings, paragraphs, preformatted text, font families, and font sizes in incoming email messages. The toolbar provides agents the ability to customize the look of email messages.

To format the text in email interaction messages, you can use the text formatting toolbar. Formatted text appears in the text editing field.

To format text, do one of the following:

Select a formatting button and type your message
Type your message first, select the text that you want to format, and then select a formatting button

Note: If you copy and paste text, simple HTML formatting remains when you paste the text into the text editing field. Use the text formatting toolbar to remove or add formatting to the pasted text.

Formatting	Button	Example Text
Text level		Select a font style: Paragraph Heading 1 Heading 2 Heading 3 Heading 4 Heading 5 Heading 6 Preformatted
Font family		From the list, select a font.
Font sizes		From the list, select the size of the font.
Bold		Here is some bold text.
Italic		Here is italic text.
Underline		Here is some underlined text.
Strikethrough		Here is some ~~strikethrough text~~.
Text color		Change the font color.
Background color		Change the text background color.
Align left		This text is left aligned.
Align center		This text is centered.
Align right		This text is right aligned.
Justify		This text is justified. The text aligns on the left and right sides by adding extra space between words and letters.
Bullet list		Option 1 Option 2 Option 3
Numbered List		First do this. Now do this. Then do this.
Decrease indent		Move the paragraph to the left.
Increase indent		Indent the paragraph.
Clear formatting		Remove formatting to see plain text.
Insert image		Insert an image into your message.

Note: The information in the preceding table applies to outgoing messages. For inbound email messages, Genesys Cloud supports the formats listed in the Formatting column.

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Formatting

Button

Example Text

Text level

Select a font style:

Paragraph
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
```
Preformatted
```

Font family

From the list, select a font.

Font sizes

From the list, select the size of the font.

Bold

Here is some bold text.

Italic

Here is italic text.

Underline

Here is some underlined text.

Strikethrough

Here is some ~~strikethrough text~~.

Text color

Change the font color.

Background color

Change the text background color.

Align left

This text is left aligned.

Align center

This text is centered.

Align right

This text is right aligned.

Justify

This text is justified. The text aligns on the left and right sides by adding extra space between words and letters.

Bullet list

Option 1
Option 2
Option 3

Numbered List

First do this.
Now do this.
Then do this.

Decrease indent

Move the paragraph to the left.

Increase indent

Indent the paragraph.

Clear formatting

Remove formatting to see plain text.

Insert image

Insert an image into your message.

Format text in an email message

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

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Format text in an email message

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

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