Find your phone’s configuration settings

AI-generated summary

Genesys Cloud supports configuration settings for phone models from AudioCodes, Genesys, and Poly/Polycom manufacturers. AudioCodes compatible models include the 405, 405HD, 420HD, 430HD, and 440HD series. Genesys-branded phones encompass the 405, 405HD, and 420HD models. Polycom device support includes SoundPoint IP series (301-670), SoundStation IP series (4000-7000), VVX series (101-601), RealPresence Trio models (8500, 8800), Poly CCX series (350-700), Poly Edge E Series (E100-E550), Poly Edge B series (B10-B30), and Poly Rove series (20, 30, 40). The Poly Edge E Series requires Media tier Version 1.0.0.18140 or later. Each phone model offers specific customizable configuration settings accessible through reference documentation, enabling users to locate their device model and access reference articles containing all available customization options. Support for Poly ROVE series phones is currently in development.

Locate your AudioCodes, Genesys, or Poly/Polycom phone model and follow the link to find the reference article that lists all the settings for customizing that phone’s configuration.

AudioCodesClick to expand

GenesysClick to expand

Polycom SoundPointClick to expand

Polycom SoundStationClick to expand

Polycom VVXClick to expand

Poly CCX Click to expand

Poly Edge E SeriesClick to expand

Polycom Trio Click to expand

Poly Edge B Click to expand

Poly RoveClick to expand

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Find your phone’s configuration settings

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