Enter numbers during a call - Genesys Cloud Resource Center
Enter numbers during a call
AI-generated summary
Genesys Cloud provides a dialpad that users can open during a phone call to enter numbers, like account numbers and menu selections, that automated call systems can recognize. The dialpad can be accessed by clicking "Dialpad" in the Calls panel tabs or call controls. Users click the desired numbers or symbols to enter them during the call. The dialpad cannot be used during a call to add other participants.
During a phone call, use the dialpad to enter numbers that automated call systems can recognize. You can enter numbers like account numbers and menu selections.
To open the dialpad during a call, click Dialpad either from the Calls panel tabs or from the call controls.
Click the numbers or symbols that you want to enter.
Note: You cannot use the dialpad during a call to add a participant to a call. To add a participant to the call, see Add a participant to a call.