Genesys Cloud enables users to create custom audio profiles that integrate third-party headsets, headphones, and microphones with the platform. Audio profiles are associated with individual users and stored in the cloud. To create a new profile, users access the Calls menu, navigate to Settings, expand Audio Controls, and select New Profile. The configuration process involves specifying a profile name and selecting input devices (microphone), output devices (speaker), and notification devices (bell icon) from dropdown lists. Users can designate a profile as their default device by selecting the corresponding checkbox. Genesys Cloud supports headsets from Plantronics/Poly, Jabra, Sennheiser/EPOS, Yealink, and Cyber Acoustics. The platform recommends using Chrome or the desktop application for optimal functionality, as browser restrictions may limit feature availability in other browsers. Devices must be connected to the computer before profile creation or modification. Once configured, profiles are saved and associated with the user account for persistent cloud storage.