Genesys Cloud allows agents to specify and manage their queue assignments through the Active and Available queues interface accessible from user settings. Agents with "Routing > Queue > Join" and "Routing > Queue > View" permissions can activate and deactivate queues as needed, though queue membership remains unchanged by these actions. Key capabilities include division-aware queue management, search functionality to filter queue lists, and the ability to view only queues where the logged-in agent holds membership. Agents must activate queues before selecting On Queue status to determine which queues become available for work. The system enforces division boundaries, preventing agents from activating queues outside their assigned division. Supervisors maintain oversight of queue management capabilities. The interface displays active queues for current work assignments and available queues for potential activation, with search functionality enabling efficient queue filtering across both lists.