Genesys Cloud's Add Flow Milestone action enables organizations to create detailed reporting for flow outcomes and track customer journeys across call, chat, email, and messaging channels. By default, organizations can configure up to 5,000 flow milestones and 5,000 flow outcomes, though analytics reporting is limited to 20 milestones per outcome and 100 milestones per flow to maintain query performance. Higher limits are available upon request through Genesys Cloud Support. The feature requires Architect > Flow Milestone permissions for adding, editing, searching, and viewing capabilities. Users can create custom flow milestones and outcomes through a straightforward interface by specifying a distinctive name, description, and division assignment. The Add Flow Milestone action integrates seamlessly into flow structures, automatically initializing flow outcomes if the Initialize Flow Outcome action has not been previously executed. This functionality supports granular reporting and enables organizations to build comprehensive analytics around customer journey touchpoints and flow performance metrics.