About BYOC Premises – Genesys Hardware Solution

AI-generated summary

Genesys Cloud BYOC Premises is a hardware solution comprising Edge devices that enable on-premises deployment with hybrid connectivity to Genesys Cloud infrastructure. The product line includes four models—Standard v3, Mini v2, Mini v1, and Micro v1—designed to support organizations of varying sizes, with the Standard v3 offering enterprise-grade capabilities on a custom HP server chassis and the Mini v2 providing enhanced functionality compared to its predecessor. Standard v1 and v2 models are no longer sold, though discontinued models continue to receive support until the announced End of Support and End of Life date of December 1, 2026. Key technical capabilities include concurrent call handling, on-premises voice infrastructure connectivity, and configuration management via LCD panel interfaces. Operational features encompass Edge pairing functionality, external LCD attachment options, RMA services, and support for reinstallation and factory resets. Configuration options include DHCP and static IP address setup for WAN ports, HTTP proxy configuration, LCD panel navigation, and pairing region settings. Recovery procedures are available for edge certificate expiration and device reinstallation scenarios. Setup documentation is comprehensive across all models, including quick reference guides for USB and LCD-based configuration methods, unboxing procedures, and rack-mounting instructions. The Edge Standard v2 supports HP Quick Deploy Rail System deployment. An external LCD interface compatible with Edge Standard v3/v2, Edge Micro, and Edge Mini models enables direct device management including restart operations, static IP and DHCP configuration, factory reset functionality, upgrade rollback capabilities, and HTTP proxy configuration. Deployment of BYOC Premises Edge devices incurs monthly hardware usage charges as specified in Genesys Cloud contracts. Additional resources include technical specifications, product information sheets, warranty details, RMA service information, and pricing hub access. Genesys will continue supporting existing deployed devices through December 1, 2026, though Arrow has ceased sales of new units. The documentation provides comprehensive guidance for hardware installation, network configuration, and troubleshooting across all Edge model generations throughout the device lifecycle.

Deprecation Announcement: On March 1, 2025, Genesys announced that it will end support for the Genesys Cloud BYOC Premises – Genesys Hardware Solution effective December 1, 2026. This date marks the End of Support (EOS). For more information, see .

The BYOC Premises – Genesys Hardware Solution Edge is a premises-based device that was sold by Genesys though our hardware partner Arrow. The BYOC Premises Edge device came in a number of configurations designed to support different-sized organizations. While Arrow no longer sells the BYOC Premises – Genesys Hardware Solution Edge devices, Genesys will continue to support these devices until the EOS date.

General

General information pertaining to the Genesys Hardware Solution.

Concurrent call capacity for BYOC Premises Edge models

Edge Standard v3

The third generation of the Edge Standard runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.

Edge Mini v2

The second generation of the Edge Mini runs on a custom HP server with a more robust server chassis than the v1 and offers more power and storage.

Edge pairing

Learn more about pairing Edges

External LCD

You can attach the external LCD via a USB connection to the Edge Standard v3 / v2, Edge Micro, and the Edge Mini.

Edge support

General information on reinstalling or returning an Edge.

Usage charge

When you put a BYOC Premises Edge in service, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract.

Genesys Cloud pricing hub

Edge Mini v1

While Genesys no longer sells the Edge Mini v1, we still provide support for these devices.

Edge Micro

While Genesys no longer sells the Edge Micro, we still provide support for these devices.

Genesys Cloud Edge Standard v2

Genesys no longer sells the Edge Standard v2.

Genesys Cloud Edge Standard v1

Genesys no longer sells the Genesys Cloud Edge Standard.

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