For more information, see Explore the Genesys Cloud interface, New unified navigation experience coming to Genesys Cloud community post, and the Release Notes.

Key improvements

• A unified global menu that consolidates navigation across the entire platform and improves clarity through a structured menu system.
• A new top bar displaying consistent page titles, a back button for easier orientation, and relocated elements like Collaborate, Inbox, and the User Avatar.
• Improved global search that now includes menu page results alongside people, groups, and locations, allowing users to find platform features more quickly from a single search.
• Simplified access to features. For example, consolidated access to Favorites, Video Chat, and preferred apps.
• Feature parity with the current UI, ensuring every page and function remains accessible, even for components that haven’t yet been fully modernized.

This new navigation system will be delivered as a single update rather than in phases. All existing UI components will be accessible through the new structure. To ensure continuity, the new navigation will support the ability to opt in or opt out at the Agent level.

Why does this matter?

New navigation side-by-side comparison