Genesys Cloud's service goal templates enable organizations to define reusable service goals that can be applied to multiple planning groups within a business unit. Unlike the previous service goal groups feature, service goal templates function as definition tools only and do not directly apply goals to queues; instead, goals are applied to queues through assignment of templates to planning groups. Key features include template reusability across multiple planning groups, standardization of service goals organization-wide, and consistency in goal management. Service goal templates should be configured at the business unit level and operate similarly to legacy service goal groups, with the primary distinction being their role as definitional rather than direct application mechanisms. To implement service goals on queues, administrators must assign a service goal template to a planning group, which then applies those goals to the associated queues.