Genesys Cloud enables organizations to migrate queues from web chat to web messaging while retaining existing queue objects to distribute interactions to agents. The migration process leverages channel-agnostic queues, allowing the same queue configuration to manage both chat and messaging interactions. Key impacts include changes to analytics and reporting capabilities, with supervisors able to filter queue-specific reports by media type (chat versus message). Estimated Wait Time (EWT) APIs support calculations across all media types including chat and message, though they cannot distinguish between specific messaging types such as SMS, WhatsApp, or web messaging. During migration, administrators must ensure message channels include identical configuration as chat channels for critical metrics including service level targets, alerting timeouts, and default scripts. Prerequisites include appropriate Genesys Cloud CX licensing, Web Deployments permissions, and an inbound messaging flow. The migration is part of a broader web chat to web messaging transition guide that includes related steps for migrating flows and quality management policies.