Manage an audio sequence

AI-generated summary

Genesys Cloud provides functionality within Architect to manage ordered sequences of audio elements for caller playback. Users can arrange element order using up/down arrows, add new elements including prompts, data, text-to-speech (TTS), blank audio, or expressions, delete elements via the X control, and edit element configurations through designated fields. The Edit Audio Sequence dialog box supports switching between Sequence Builder and Custom Expression Builder modes through the Sequence Options menu. Architect enables configuration of text-to-speech parameters to support gender-specific content playback for languages with grammatical gender systems, where nouns and related parts of speech require gender agreement. These capabilities allow flexible audio sequence management for dynamic caller interactions.

In Architect, it is easy to manage an ordered sequence of audio elements to play back to the caller. You can arrange the order of elements, you can add or delete elements, and you can edit an element’s configuration. The following table describes simple tasks you can perform in the Edit Audio Sequence dialog box.

Task	Procedure
Arrange the order	Use the up or down arrows next to the element you want to move until Architect places it in the desired location.
Add a new element	Select Add Prompt, Add Data, Add TTS, or click the arrow at the end of the Other drop-down list and choose Add Blank Audio or Add Expression. See the Suggested content for details on setting up an audio sequence.
Delete an element	Click the X next to the element you want to remove.
Edit an element’s configuration	Click in the appropriate field and use the displayed controls to modify it.
Switch between Sequence Builder and Custom Expression Builder	Click the arrow at the end of the Sequence Options menu and select the sequence builder you want to use.

Note: Some languages use a grammatical gender system that classifies nouns as being feminine, masculine, neuter, or common. In addition, other part of speech, such as articles, must also agree with the language gender. For information about configuring parameters that specify how TTS plays a supported language’s gender-specific content back to the caller at runtime, see the Suggested content.

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Manage an audio sequence

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