When you contact Genesys Cloud Product Support, you may be asked to provide your correlation ID. Your correlation ID helps Product Support analysts isolate the root cause of a problem in your organization because it combines information about your specific usage, which is captured in logs generated by your Web browser or desktop app, with information about your organization.

A correlation ID looks like this: 9d2dee33-7803-485a-a2b1-2c7538e597ee.

To find your correlation ID, either use your network logs or make an API call.

From network logs:

1. Gather console network logs.
2. In the Headers tab, go to Response Headers.
3. Find the ININ-Correlation-Id.

From an API call:

1. In the API Explorer, use any API to send a request to your org. The response includes your inin-correlation-id.