Genesys Cloud provides a message pinning feature within its Collaborate chat functionality that enables organizations to pin up to five messages per chat room to ensure important communications receive appropriate attention. This feature is managed through the organization's security and compliance settings and requires Directory > Organization > Admin permissions to enable. To activate message pinning, administrators access Menu > Account > Organization Settings, navigate to the Settings tab, and toggle on "Enable pinning messages" under the Security & Compliance section. The same toggle can be used to disable the feature when needed. Once configured, the setting takes effect after clicking Save.