All application integrations in the ServiceNow platform use connections, credentials, and aliases to enable applications to access resources. Before you can execute an application integration in the ServiceNow platform, you must create and configure connection information, corresponding credentials, and add an alias. 

According to ServiceNow, the following definitions apply for these terms:

• Connection – A connection is an integration with a system, such as an IP address or endpoint with protocols. It contains specific details, such as database particulars, when integrating with a database.
• Credential – A credential is the authentication data required to make the connection, such as an ID and password.

For more information, see Exploring credentials, connections, and aliases in the ServiceNow documentation.

To create a new connection and credential aliases:

1. Log in to ServiceNow.
2. Navigate to IntegrationHub > Connection & Credentials Aliases.
3. Open the record named Genesys Cloud. This record is created and installed when you install the Unified Experience from Genesys application.
4. To edit and update the record, click here.
   Click the image to enlarge.
5. Under the Related Links section, click Create New Connection & Credential.
6. Enter the following information in the Create Connection and Credential window:
   • Connection Name – Provide a name for the connection.
   • Connection URL – Enter the Genesys Cloud API base URL. For example, https://api.usw2.pure.cloud.
   • OAuth Client ID – Use the OAuth client Id created for the ServiceNow integration in Genesys Cloud. 
   • OAuth Client Secret – Use the OAuth client secret generated for the ServiceNow integration in Genesys Cloud.
     Note: Ensure that the OAuth Client Secret field text is not visible to users by changing the attribute from show_secret=true to show_secret=false in the dictionary entry of the client_secret field. For more information, see Support and Troubleshooting article.
   • OAuth Token URL – Enter the Genesys Cloud base URL. For example, https://login.usw2.pure.cloud/oauth/token.
7. Click Create and Get OAuth Token.

For more information, see About Unified Experience from Genesys and ServiceNow.