Important: Feature deployment schedule
For the week of February 28, 2024, features will begin to deploy on Wednesday, with full deployment across all regions expected to be completed by the end of the day Friday.
On March 4, 2024, Genesys will adjust the regional deployment schedule for the release of new features. Features will begin to deploy on Monday, with full deployment across all regions expected to conclude by the end of day Wednesday.
Release notes and Resource Center documentation updates will publish on Mondays at 9:00 AM EST. In the event of deployment issues, the release notes will include updates about regional deployment status at 9:00 AM EST on Tuesday, Wednesday, and Thursday.
Genesys Cloud now updates the information in the participant name field for digital channels and for the Conversation and Analytics API for ACD and workflow participants. As a result, this change updates the interaction details timeline view for digital channels and the description of the ACD and workflow segments to display the new information.
The knowledge portal now features an enhanced view of search results. The article list displays the article title, the first line of the article, and the date of the last update. Customers who search the knowledge portal can more easily navigate to the article most suited to their needs and view additional information about the article before opening it.
Developers who use the Notification API for voice transcription can now see normalized numbers and digits instead of the digits spelled into words. This feature applies only to English dialects and English India (en-IN).
Genesys Cloud enables features for release beginning Wednesday and by end of day Friday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.