Troubleshoot partial results from the dependency database
AI-generated summary
Genesys Cloud Resource Center provides guidance on how to troubleshoot partial results from the dependency database in Genesys Cloud Architect. The dependency database requires a rebuild if Architect identifies an inconsistency in the stored data, resulting in partial search results from the Dependency Search tab or within a flow. To rebuild the dependency database, you must have the Architect Admin permission. Go to the Architect home page, click the Dependency Search tab, click the gear drop-down list, and select Force Rebuild from the menu. If you do not have permission, contact your administrator to request a rebuild. Architect will return a message on the Dependency Search tab informing you that a rebuild is necessary before executing the search if it will result in partial results.
Problem
Searching from the Dependency Search tab, or within a flow, returns partial results.
Cause
The dependency database requires a rebuild, or is in the process of being rebuilt. A database might need a rebuild if Architect identifies an inconsistency in the stored data.
Solution
To rebuild the dependency database, you must have the Architect Admin permission assigned to your user role. If you do not have the appropriate permission, you can only see the rebuild status. Contact your administrator to request a database rebuild.
If you have appropriate permission and want to rebuild the database, do the following:
From the Architect home page, click the Dependency Search tab.
Click the gear drop-down list and from the menu that appears select Force Rebuild.
When a dependency search will result in partial results and a rebuild is necessary to reconcile the database, Architect returns a message on the Dependency Search tab, informing you that a rebuild is necessary prior to executing the search. In this case, the system proactively lets you know you will receive partial results prior to a search: