Genesys Cloud provides context-sensitive help functionality accessible through a Help button located in the lower left corner of each product page. When users click the Help button in the menu bar, relevant help articles specific to that page's content automatically appear. Users can return to previously viewed help articles by selecting "Help with this page" after navigating away from the original page. This feature is designed to streamline user support by delivering page-specific documentation without requiring manual searches. If questions remain unanswered through the help articles, users can access additional community support resources for further assistance.