Genesys Cloud self-support

Resource Center

For self-support, open the directly on a browser or access the Help menu.

To access the Help menu, click Help in the lower left corner of Genesys Cloud. You can perform the following tasks:

• To see information related to a task, clickHelp with this page. 
• To search for information, clickSearch help.
• To view more help options, clickMore help.
  • To open the Resource Center home page and find what you need, click Resource Center.
  • To discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own, click Community.
  • To explore Genesys Beyond learning material, click Training.
  • To explore community, training, and product resources, click Knowledge Network.
  • To contact your organization’s designated recipient of technical and non-technical issues, click Contact Help Center.
  • To download Genesys Cloud for Mac and Windows, click Download Desktop Application.
  • To learn how Genesys Cloud handles your organization’s sensitive data, click Privacy Policy.
  • To learn what’s new in Genesys Cloud, click Release Notes. 
  • To check the Genesys Cloud version and read the terms and conditions, click About Genesys Cloud. 

Genesys Cloud e-learning

Sign up for a free account and then, after you receive access, go to the page for further information.

Genesys Knowledge Network

Refer to the , your all-in-one personalized access point for Genesys self-service resources.