Change the default language

AI-generated summary

Genesys Cloud allows administrators to set a default language for organization-wide notification emails, including invitations and password reset links, through the Account > Organization Settings menu. This default language setting does not override individual member preferences. The default language configuration is particularly important for ACD voicemail transcription, as Genesys Cloud stores voicemails in a format that cannot attach metadata; therefore, the transcriber relies solely on the organization's default language setting to process transcriptions. To configure this setting, users with admin role access Menu > Account > Organization Settings, navigate to the Settings tab, select a language under Global Settings > Default language, and click Save.

PrerequisitesClick to expand

Set the default language to use for notification emails such as invitations to the organization and reset password links. This setting does not override the personal settings of organization members.Set the default language to use for notification emails such as invitations to the organization and reset password links. This setting does not override the personal settings of organization members.

Note: Normally, transcription is based on metadata, like the language itself, that Genesys Cloud sends to the transcriber engine. However, Genesys Cloud records and stores ACD voicemails in a format that does not support the attachment of metadata; therefore, the transcriber’s only option is to use the language from the organization’s settings.

Click Admin.
Under Account Settings, click Organization Settings.
Click Menu > Account > Organization Settings.
Click the Settings tab.
Under Global Settings > Default language, select a language.
Click Save.

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Change the default language

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