My firewall/security device is performing a reverse lookup of addresses already resolved by the Edge when making WebRTC calls, is this a supported configuration?

Yes. WebRTC can support this type of configuration, but it is not a practical.

To allow WebRTC to function with this type firewall/security device configuration, you would have to add all domains to your allowlist that the Edge resolves that your firewall/security device considers suspect. Doing so is problematic.

Genesys Cloud best practice specifies:

Do not configure your firewall to perform reverse lookups.
Do not add domain names to your allowlist.

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My firewall/security device is performing a reverse lookup of addresses already resolved by the Edge when making WebRTC calls, is this a supported configuration?

Yes. WebRTC can support this type of configuration, but it is not a practical.

Genesys Cloud best practice specifies:

Do not configure your firewall to perform reverse lookups.
Do not add domain names to your allowlist.

[NEXT] Was this article helpful?

Get user feedback about articles.

My firewall/security device is performing a reverse lookup of addresses already resolved by the Edge when making WebRTC calls, is this a supported configuration?

[NEXT] Was this article helpful?

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My firewall/security device is performing a reverse lookup of addresses already resolved by the Edge when making WebRTC calls, is this a supported configuration?

[NEXT] Was this article helpful?