Where can I download the desktop and mobile apps?

You can download Collaborate for Android from the Google Play store. Search for Genesys Cloud Collaborate.

For more information about the Genesys Cloud desktop app, see the Genesys Cloud Resource Center.

How can I check for available updates for Collaborate for Android?

To check your version of Collaborate for Android, do the following:

1. Tap Menu and select Help. If an update is available, an upgradelink appears.
2. To go to the Google store and install the new version, tap An upgrade is available! Download now.