Yes. You can change a user’s license type from Named or Concurrent to Hourly Interacting. To make this change, an Administrator can add the Billing > User> hourlyInteracting permission to a user’s role.

When the change becomes effective, measurement for the usage of the new license type is retroactive to the beginning of the current billing period.

For more information, see the Enabling Hourly Interacting license section of the Genesys Cloud hourly user licenses article.