Script components

AI-generated summary

Genesys Cloud's Script editor offers various components for creating interactive agent scripts. The toolbar includes layout containers (vertical and horizontal stack) for organizing elements, and input components such as text fields, numeric inputs, and date selectors. Interactive elements include buttons, hyperlinks, checkboxes, radio buttons, and dropdowns for agent decision-making. Visual components allow embedding images and webpages, while formatting tools enable text customization. For outbound campaigns, a specialized contact list form component creates vertical lists of labeled text boxes corresponding to contact list columns. The system supports read-only text display and script-within-script embedding. Basic editing functions like cut, copy, and paste are available for component management.

You can use the Script editor to add components to a script. The following script components are available on the script editor toolbar:

Icon	Purpose of component
	Stack child components below one another. For more information, see Vertical stack container.
	Stack child components beside one another. For more information, see Horizontal stack container.
	Add text that the agent cannot modify at run time. For more information, see Read-only text.
	Add a button that triggers an action. For more information, see Button.
	Prompt for alphanumeric text. For more information, see Text input.
	Prompt for numeric input. For more information, see Numeric input.
	Prompt for a date. For more information, see Date input.
	Add a hyperlink that triggers an action. For more information, see Link.
	Permit the agent to make a binary (yes or no) choice. For more information, see Checkbox.
	Allow the agent to choose only one of a predefined set of options. For more information, see Radio button.
	Allow an agent to select one value from a list. For more information, see Dropdown.
	Display a graphic. For more information, see Image.
	Embed a webpage within a script. For more information, see Web page.
	Quickly format your text.
	Embed a script within a script page.
	Create a simple form that agents can use to update information when they process an outbound call. The form is a vertical list of labeled text box controls. Each text box corresponds to a column in the contact list. The icon for this component only appears when the script is associated with the contact list of an outbound campaign. For more information, see Contact list form.
	Cut, copy, or paste components.