This article describes all releases of Genesys Cloud SCIM (Identity Management).

September 22, 2025

• Manage user hire dates with SCIM APIs
  

  Developers can now set and update the hireDate field for user profiles in Genesys Cloud through the SCIM APIs. This enhancement allows organizations to synchronize employee hire dates from external systems, such as Active Directory, directly into Genesys Cloud. By supporting the standard SCIM user object extension, this feature helps improve data consistency across platforms and reduces the need for manual updates: SCIM and Genesys Cloud field mappings.

April 14, 2021

• Asia Pacific (Mumbai) region

  Administrators can now use a SCIM endpoint associated with the location of a Genesys Cloud organization in Mumbai: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and Configure Okta for Genesys Cloud SCIM (Identity Management).

March 31, 2021

• Okta identity management system

  The Okta app for Genesys Cloud now supports Genesys Cloud SCIM (Identity Management): Configure Okta for Genesys Cloud SCIM (Identity Management).

March 10, 2021

• Field mapping for roles

  Updated documentation to include roles in field mappings: SCIM and Genesys Cloud field mappings.

September 16, 2020

• Field mappings for phone numbers with extensions or extensions only in Azure Active Directory

  Added information about mapping a phone number SCIM field to a phone number with an extension or an extension only: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management).

June 17, 2020

• Field mappings for employee ID, routing languages, and routing skills

  Added mapping between employeeNumber SCIM field and Azure Active Directory field. Updated documentation about the routingSkills.name, routingSkills.proficiency, routingLanguages.name, and routingLanguages.proficiency fields. Added full URNs for SCIM department, division, and manager fields: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and SCIM and Genesys Cloud field mappings.

April 29, 2020

• Americas (Canada), Asia Pacific (Seoul), and EMEA (London) regions

  Administrators can now use a SCIM endpoint associated with the location of a Genesys Cloud organization in Canada, Seoul, or London: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management).

March 18, 2020

• Field mappings

  Updated documentation with information about which SCIM fields to map to Azure Active Directory fields. Added reference table showing the SCIM fields that Genesys Cloud SCIM (Identity Management) maps to Genesys Cloud fields: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and SCIM and Genesys Cloud field mappings.

February 12, 2020

• Azure Active Directory identity management system

  The Azure Active Directory app for Genesys Cloud now provides automated user provisioning for Genesys Cloud: Configure Azure Active Directory for Genesys Cloud SCIM (identity Management).

January 22, 2020

• OneLogin identity management system

  The OneLogin app for Genesys Cloud now supports Genesys Cloud SCIM (Identity Management): Configure OneLogin for Genesys Cloud SCIM (Identity Management).

May 29, 2019

• Initial release of Genesys Cloud SCIM

  Genesys Cloud SCIM uses SCIM APIs to sync user entities from cloud or on-premises identity management systems to Genesys Cloud: About Genesys Cloud SCIM (Identity Management).