Genesys Cloud enables users to park and resume email interactions through a streamlined workflow requiring Conversation > Email > Park and Conversation > Communication > BlindTransfer permissions. Parked emails are removed from the active Conversations roster and stored in the Parked Conversation tab accessible via Menu > Workspace > Parked Conversations. Individual users can park up to 25 emails simultaneously, with no limits for queues, divisions, or organizations. The system automatically unparks emails if customers send additional messages or if interactions remain parked for more than seven days, with administrators able to configure the timeframe from one to 28 days. To park an active email, users click the Park button above the message; to resume, they navigate to Parked Conversations and select Resume Work, which returns the email to their active roster. Administrators can reassign parked conversations and must reassign parked emails before deleting user accounts to prevent data loss.