Genesys Cloud's standalone knowledge portal leverages existing knowledge workbench articles to provide customers with self-service support for answering and resolving inquiries. The portal delivers a customer-facing experience featuring search functionality, category browsing, and optional interactions with conversational bots or live agents. Key capabilities include minimal website modifications (requiring only a link addition), straightforward implementation without risk of JavaScript code conflicts, and seamless integration of customer self-service options. The solution requires specific licensing (Genesys Cloud CX 1 Digital Add-on II through CX 4, or CX AI Experience), designated permissions across Architect flows, routing, message management, queues, and web deployments, an active knowledge portal instance, and configuration of organization settings, message flows, Messenger, and the knowledge workbench. Implementation prerequisites include establishing an inbound message flow, configuring and deploying Messenger, and setting up the knowledge workbench. The portal enables organizations to reduce support burden through customer self-service while maintaining escalation pathways to bot or agent support when needed.