Genesys Cloud enables users to join or leave groups in two ways: by being manually added by a group owner or admin, or through automatic inclusion rules set by owners/admins. To request joining or leaving a group, non-admin users can contact listed group owners in the group profile.
There are two ways for you to become a member of a group:
A group owner or an administrator adds you as a group member.
A group owner or an administrator creates a rule that automatically includes you as a member. (For example, a rule that includes all users with HTML skills or all users who report to a particular manager.)
If you are not an admin user and want to join or leave a group, contact one of the group owners: