Genesys Cloud Voice automatically restricts outbound calls to designated high-cost country destinations, including South Sudan, Tunisia, Libya, Gambia, Senegal, Mauritania, Mali, Guinea, Ivory Coast, and Burkina Faso, to mitigate fraudulent calling activity. The restriction list was compiled through comprehensive analysis of call traffic patterns and well-known high-cost calling destinations and applies universally across all Genesys Cloud Voice customers in all supported regions without exception. Customers cannot individually modify the high-cost country list, disable restrictions for specific country codes, or deactivate calls to individual countries; any modifications require contacting Customer Care and opening a support case. Genesys reserves the right to add or remove countries from the list without advance notice. The platform provides comprehensive cloud contact center capabilities including omnichannel routing, IVR, reporting, APIs, customized call routing, and CRM system integration.